The IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Eclipse Integrated Systems, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Free IT Whitepaper

Free IT Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

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What Our Clients Say

  • Amazing!

    Doing business with Eclipse Integrated Systems has been a pleasure.  Marc Buonocore and team are a great bunch to work with!  They really know their stuff when it comes to eliminating annoying computer issues and making technology actually WORK for businesses.

Latest Blogs

Tip of the Week: Restore Your Android Apps

You don’t actually have to have a new device to follow along here, as it is the same process if you were to need to restore your phone in the event that you start having problems with your device. Whatever your reason for the need to control your Android device’s data, this process starts with making some proactive steps to ready your device.

Enabling the Native Android Backup Capabilities 

The first thing you are going to want to do is to make sure that your current device has the backup service running. To turn it on simply go to Settings, under System. Tap the Backup option. There you will want to check the option Back up to Google Drive.

Once you do that you will have a copy of your phone’s configuration settings. This will be used to restore your device to current or set up your new device with your preferences that you like. If you were using the Google Now or Pixel Launcher, even your backgrounds, icons, and folder structure are saved.

During the setup, you will want to hit the Let’s Go button that appears at the welcome screen. From there, you’ll want to tap Copy your data, and connect to Wi-Fi.

Now, you’ll be presented with your restoration options. You’ll want to go with the option to use A backup from the cloud. You’ll be prompted to sign into your Google account, and to agree to Google’s Terms of Service.

From the list of backup options, select the one you want to restore from. After selection, you can easily hit Restore to recover all of your previous device’s settings and data, and can select which apps to reinstall via Apps.

You will be guided through the rest of the setup process as your data is pulled over from backup.

There you have it! Your new phone (or your old phone) is now completely equipped with all the apps, settings, and preferences. If you would like more mobile tips, reach out to Eclipse Integrated Systems today at 800-340-0505.

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A Business’ Policies Define Them

The Impact that a Process Can Have

Of all the attributes that a business should have, consistency is one of the big ones. Let’s say that you and two other people (we’ll call them Richard and Maurice) each paid a business for the same service. Wouldn’t you expect to get the same quality of service as Richard and Maurice? Of course you would.

This consistency can provide various benefits to different aspects of your operations, starting with your client retention rates and productivity. So, if business procedures and processes can lead to consistency, it makes sense to establish some for your business and reap some of the benefits.

These benefits include factors like:

  • Improved business efficiency
  • Optimized communications (both internal and external)
  • Reduced operational confusion
  • Increased workflow accountabilities
  • Maintained positive outcomes

There are a few definite examples to back these claims up, as well. For instance, think about the modern fast food franchise, and one of the first names that likely pops into your mind.

If your mind immediately went to McDonald’s, you’re on the right track. The prominent fast food chain effectively invented the modern franchise, standardizing its processes across all locations to make the experience unmistakably consistent. As a result, the preparation of food resembles nothing so much as an assembly line - each crew member responsible for a different element.

As soon as one of the crew members starts to take an order, a screen in the back shows the order being put together. This seamless communication permits the team members in the grill to start putting an order together before it is even completed. Each employee back there has a set responsibility - whether it is proactively working to cook the meat that goes into the menu items, putting the sandwiches and burgers together, or putting on the finishing touches before packaging them and sending them out.

This process has made it possible for each customer to get exactly the meal they expect within a minute or two of completing their order, which many of these restaurants set as the expectation for their employees to keep. This process has since been emulated by all other fast food establishments and chains, making the Golden Arches the gold standard.

Now, in all likelihood, you aren’t in the fast food business yourself, and your offered services and internal goals are likely very different. However, the point still stands: businesses (including yours) can find significant value in standardizing their processes.

Devising an Effective Process

Here’s the thing: you can’t just decide that something should be done a certain way and call it a decent process. 

A good process is one that demonstrates the following four features:

  • It’s repeatable - If a process only works in one instance, or can only be utilized a finite number of times, it isn’t really a good process. Make sure the procedures you establish can be repeated, and are flexible enough to take different circumstances into account.

  • There’s perceptible value in each step - Have you ever been given a task to complete that seems to be filled with redundant or fruitless efforts? If so, you’ll know how frustrating it is to see your effort effectively wasted, along with your valuable resources. Trim away any of these redundancies to optimize the value your process delivers.

  • There’s a start and end point - Each and every process that you adopt needs to have a defined terminus a quo, or trigger, that kicks everything off - as well as a definitive end. After all, it doesn’t make sense to dive into something before knowing how deep it goes.

  • It can adapt and evolve - Hopefully, your business will shift as time passes… more specifically, you will be able to make use of improved tools and resources. A side effect of this transition will include changes to your processes, which shouldn’t create any disturbances that are visible to your clients.

Automating Your Processes

While process is crucial, there is still a variable in the equation that can potentially create issues: your human staff members and the errors they make. Looking to McDonald’s once more, it doesn’t matter that the franchise has existed for well over 50 years… an employee might still forget to substitute the condiments on your McDouble with Big Mac sauce.

Keep in mind, however, your business’ consequences would likely be much bigger than having to remake a sandwich.

To cut back on the probability of such errors, businesses have embraced automated processes. This has had the added benefits of increasing efficiency and accountability, as employees who are freed from time-consuming responsibilities can devote their time to other endeavors.

There are multiple ways that you can use automation to your business’ advantage, especially with the assistance of Eclipse Integrated Systems. To learn more about automation, or any of the other ways we can support your use of technology, call us at 800-340-0505.

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Hosted Desktops and How They May Be Right for You

What is a Hosted Desktop?

A hosted desktop is a computing system that looks, feels, and operates like a desktop, but is broadcast from virtual machines running in the cloud. Also known as a Desktop-as-a-Service (DaaS) solution or a virtual desktop, the hosted desktop is deployed from a central location to workstations, known as thin clients. A hosted desktop gives users access to all the software they need to be productive, collaborative, and secure. In fact, even the sign-on process is similar to the ones you’ve come to know and use. 

What Type of Business Can Use Hosted Desktop?

Most of the time, you’ll see hosted desktop solutions rolled out in an environment where the deployment of individual machines isn't technically mandatory. You will also see companies that rely on remote workers take advantage of a hosted desktop. Professional service companies, hospitality, and companies that focus on technology make up for a lion’s share of the companies that use hosted desktops, but non-business entities like nonprofits will often use them as they are an affordable alternative to spending huge sums on hardware. 

Five Major Benefits of a Hosted Desktop

There are several benefits of using a hosted desktop. They include:

  1. Cost savings - Allowing companies to ignore their frequent hardware upgrades, a hosted desktop is billed per user per month. 
  2. Quick deployment - Since all resources are hosted on one central server, new software only needs to be performed on the hosted server. 
  3. Increased mobility - Since hosted desktop platforms are hosted in the cloud, your staff has access to all of their critical applications from anywhere with an Internet connection, on almost any device. 
  4. Scalable - Since your DaaS subscriptions run month-to-month, your business can increase and decrease subscriptions as necessary.
  5. Centralized Storage - All files and data used within the hosted desktop solution are saved to a central storage facility and are backed up regularly.

The hosted desktop can really help organizations that are actively searching for a way to avoid huge hardware upgrades, while providing the reliable computing resources their employees need. Call Eclipse Integrated Systems today at 800-340-0505 for more information. 

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Latest News

Eclipse Integrated Systems launches new website!

Eclipse Integrated Systems is proud to announce the launch of our new website at www.eisystems.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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